Group Reservation
Print a Group ProForma Invoice (Cloud)
The proforma invoice offers a nightly rate for all allocated rooms, regardless of their pickup status and the selected guarantee type (All Charges, Room & Tax, or None). It's important to note that it can only be generated before check-in. Path: ...
Move a Group Stay Dates (Cloud)
When a group needs to move their entire stay to different dates (not just extending the current dates), it's crucial to use the "Move" button within your hotel management system. This is the recommended and necessary method to ensure all picked-up ...
Add an Activity to a Group (Cloud)
Path: Front Office > Group > Search and open the Group > Click on "Activities" in the toolbox on the right side. 1a. If there are no activities already booked, available activities for the given period will prompt in the new popup window. ...
Find/Get a Group Estimated Balance (Cloud)
The estimated balance for a group can be found within the group master reservation, specifically in the Summary of Charges section, but only for groups configured with a Guarantee Type of "Room & Tax" or "All Charges". The displayed balance will only ...
Groups Guarantee Types (Cloud)
There are 3 Guarantee Types: - Rm & Tax: if you want all Room and Tax charges to be posted on the group master folio. Any incidental will be posted to each individual folio. - All Charges: if you want all charges, including incidentals, to be posted ...
Open a Group from "Add Group" (Cloud) 🎥
? Watch Video There are various methods to search for a group using the search tool. However, if you have the group's name, you can directly access the group by using the "Add Group" option. Path: Front Office > Groups > Add Group 1. Type the name ...
Check Group Modification (Mod) Log (Cloud) 🎥
? Watch Video The modification log records all modifications made to a reservation, including the date and time of the change and the person responsible for initiating the modification. Path: Front Office > Group > Search > Open the Group > Mod ...
Add a Group Event (Cloud) 🎥
? Watch Video In Visual Matrix, you can schedule events as part of a group, and these events will be displayed in the event calendar on the dashboard. Path: Front Office > Group > Search 1. Select Event Calendar from the expandable icon menu on the ...
Send Group Confirmation Letter (Cloud) 🎥
? Watch Video A group reservation confirmation letter will be sent to the email address associated with the group reservation, displaying all rooms allocated to the group, including those that have not been picked up. However, individual ...
Cancel a Group (Cloud) 🎥
? Watch Video Canceling a group involves a two-phase process: first, cancel any reservations that were picked up from the group, and then proceed to cancel the group itself. Path: Front Office > Group > Search and open the desired group. 1. Click on ...
Create a Group Hot List Task (Cloud) 🎥
? Watch Video A group Hot List is an organizational tool utilized by front desk personnel to schedule and monitor various deadlines and significant milestones related to a group, such as advance deposit due dates or rooming list deadlines. Path: ...
Create a New Group (Cloud) 🎥
? Watch Video The top portion of the Group screen has fields for group information you will populate when making a group block. The bottom portion has a Room Allocation window where you will add room type allocations to the group block. Path: Front ...