Night Audit Taking Longer Than Expected? Here's What to Watch For!
Have you noticed your Night Audit process taking longer than usual? Waiting for your system to finish can be frustrating, especially when it seems like it's stuck or dragging. You're not alone—this is a common issue that many face. To help you understand
Credit Card not authorizing
We seem to have an issue at our property where credit cards are not authorizing and keep timing out. Is anyone else having this issue? I tried to do a chat request but the wait time is say 160 minutes.
Maximize Your Operations: Finding the Right PMS Reports for Effective Hospitality Management
In the fast-paced world of hospitality, having access to the right information at the right time is essential. Your Visual Matrix PMS offers a wide range of reports designed to give you critical insights into every aspect of your property’s operations.
Did you know that if you are a Cloud Property that you could enable automatic No Show Fees?
This choice will initiate the cancellation of the room under the "no-show" status and will apply a fee to the folio. The reservation will retain the possibility of being reinstated following the audit in the event the guest arrives. By implementing the
Is VM and MOP down today? [RESOLVED]
Everyone at our property was just kicked out and we can't log back in. This VM cloud and MOP for us.
Empower Your Team with VM University: Become a Group Moderator!
Are you looking to take control of your team’s training and progress at VM University? With our platform, you can act as the moderator for a group that includes all your employees' accounts. Through "My Space," you can: - View and manage every account
Adding CRS Comments to Supervisor Res Mgmt
It would be useful to see the CRS comments in the Supervisor Res Mgmt function, as certain hotels like ours, use the tool to quickly assign rooms. Special Requests and Comments can currently be viewed from the Supervisor Res Mgmt function, however, CRS
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not
NEW in Cloud PMS: Extras are becoming "Add-Ons"
We’re excited to share that a major update is underway to enhance our add-ons and introduce upsell capabilities. The first step in this update is the renaming of "Extras" to "Add-Ons." This change has already been implemented in the Cloud PMS systems
OUTTAGE [RESOLVED]
is visual matrix cloud down ?
Explore Our Knowledge Base Glossaries!
Looking for the definition of a word, an explanation of a code, or where to find a report? The knowledge base has comprehensive alphabetical glossaries that provide answers to these questions and more. By browsing these glossaries, you can quickly find
Visual Matrix interfaces with many partners!!
From managing guest experiences and room access to optimizing accounting and internet services, this article provides a comprehensive recap of everything Visual Matrix offers. Whether you're looking to streamline operations or enhance guest satisfaction,
Why VM Cloud is a Game Changer!
In today's rapidly evolving technological landscape, businesses and individuals alike are transitioning from traditional desktop computing to cloud-based solutions. This shift promises enhanced flexibility, scalability, and efficiency. This information
2 WAY INTERFACE
Hello, Our 2-way interface has been going down so much. Is there a reason why? cant we fix this permanently ?
Bug in Room/Tax Folio and Incidental Folio with Extra Charges Posting
I wanted to mention that when we have two folios seperated out as Room/Tax (A) and Incidental (B) , the charges for extras get attached to guest profile (A) when checking in the guest. However, after night audit the charge gets posted in Incidentals (B)
Incidental Deposit Issues when Extending
When we extend any guest's stay the incidental amount say $100 collected at checkin gets used toward their stay. It does not keep the $100 additional hold when reservation gets extended. Is anyone else familiar with this?
Have you heard about the enhancement to the "Do Not Rent" Guest Status?
When you assign a guest a "Do Not Rent" status, you want to ensure no one overrides it, whether by mistake or intentionally. Now, when a guest is under this status, a multi-layer confirmation system is required, with the final confirmation being logged
I need a overide option for reservations
I am a new GM at Best Western Nw Lodge and I am blown away that we are not able to overide some things. like there are many times a hotel will need to overbook the hotel in order to allow us to shuffle reservations around so we do not have to move guests
LOADING VERY SLOW [RESOLVED]
CAN ANYONE HELP US. THE VISUAL IS LOADING SO SLOW TODAY
Discover VM's Automatic Folio Splitting Feature for 'Rate Private' Online Reservations
Introducing an incidental (B folio) option for prepaid reservations allows guests to conveniently use their credit or debit card for miscellaneous expenses like room service. This provides guests with transparency and a record of their additional charges.
System Down ?? [RESOLVED]
We cannot log into cloud VM? is anyone else having this??
Automatic Downtime Report
Hello, After experiencing the recent outage, it was suggested that downtime reports should be printed at certain intervals (ex: every shift, daily) to help in such unforeseen situations. However, this seems like a lot of paper and another added step for
paperless registration and folio with signature capture
Has anyone been able to eliminate hard copies of registration and guest folio as you have it captured via pin pads? It would save so much time and effort when you have chargebacks. If you have it on your database you will not need to print and store all
No Shows
Our property has been using the new No Show function on VM Cloud since Jan 1, 2023, -- it's useful, but has been a frustrating experience so far. Other than the No Show report on the pre-audit checklist, and print-out from the reservation search with
Internal Comments
Is there a front office or supervisor report that includes the internal comments?
Adding No Show Folios with balance and House Accounts with a balance as option on In-House list
While no-show folios with a balance can be reviewed via the Supervisor route, it would be convenient to also have that option available on the in-house report. It would also be convenient if House Accounts with a balance appear on this report as an option.
VM Cloud PMS - Prod3 Slowness and Loading [RESOLVED]
We apologize for the unexpected Prod 3 Environment outage in Visual Matrix, impacting certain features. Our committed support team is actively investigating and working to swiftly restore full functionality. We recognize the potential impact on your operations
Prevent keycards without checkin
Hello, We have had a few instances where front desk clerks have been able to "check-in" in guests and make keycards without actually clicking the "check-in" button. Basically what happens is that the front desk clerk pulls up the reservation, proceeds
Audit Reports not being emailed
Has anyone else encountered an issue with one or more persons on the Audit Report email list not receiving one or more of the reports? There does not seem to be a pattern here; it might be any of the standard reports and any recipient. Support has not
Audit issues
Anyone else having trouble running their audit? It keeps telling me "please wait a night audit has already been requested" and red flag messages me, and then does not run the audit. On hold waiting now for support.
system down [RESOLVED]
any word on getting visual matrix back up and running?
SYSTEM DOWN [RESOLVED]
THIS IS A BIG MESS. TRYING TO EXPLAIN TO GUEST WHY WE CAN'T CHECK THEM OUT AND I HAVE A LOBBY FULL OF PEOPLE TRYING TO CHECK IN. HELP HELP HELP
Emergency Reports
I have spent a lot of my Front Desk/Management hotel career in a Tourist Coast town in Northern Oregon. We had a lot of Power outages. Sometimes the whole check in shift was done without the use of the network, internet and so on. I was looking at the
Meeting Room
How are folks handling charges for meeting room? How are folks handling charges for sundry items? Are you making use of the house account? Do you tax these items?
FORTIS
Our property recent switched to Fortis for CC processing... Does anyone else have problems with returns and batch errors. I have to manually close about 3 out of 7 days worth of batches. Additionally, I often get a dtrange ~00000000 error when attempting
Cash Rounding
Since 2012, Canada has ceased using the penny ($0.01 coin) and all Canadian cash transactions are now rounded to the nearest $0.05. It would be helpful if the system would allow and incorporate automatic balance roundings on cash transactions.
Housekeeping board
What is the best practice and or idea for stay-over housekeeping services? Our problem is staffing, so we want to have stayovers to be seen for cleaning every 3 days, trash, and towels every day. Sounds simple right? What is the best way to organize this
Company and 3rd party
I have a idea what if when a 3rd party are a company leaves and they would like a recepit but they are not allowed to have one what if we could print out one with just there info on it and no price and at the bottom have guest receipt.
Expedia Lodging Tax
Good Morning, What needs to be done in the system when we get Expedia reservations that are now taking city tax?
Assigning housekeeping sheets glitch
Hello, My name is Meleiah. I am Front Office Manager here in IL. I was assigning rooms to my housekeepers as I always do, we had and extra housekeeper so i had to redo the list. Well i unassigned and refreshed and it would not allow me to make any changes
Next Page