Audit issues
Anyone else having trouble running their audit? It keeps telling me "please wait a night audit has already been requested" and red flag messages me, and then does not run the audit. On hold waiting now for support.
system down [RESOLVED]
any word on getting visual matrix back up and running?
SYSTEM DOWN [RESOLVED]
THIS IS A BIG MESS. TRYING TO EXPLAIN TO GUEST WHY WE CAN'T CHECK THEM OUT AND I HAVE A LOBBY FULL OF PEOPLE TRYING TO CHECK IN. HELP HELP HELP
Emergency Reports
I have spent a lot of my Front Desk/Management hotel career in a Tourist Coast town in Northern Oregon. We had a lot of Power outages. Sometimes the whole check in shift was done without the use of the network, internet and so on. I was looking at the
Meeting Room
How are folks handling charges for meeting room? How are folks handling charges for sundry items? Are you making use of the house account? Do you tax these items?
FORTIS
Our property recent switched to Fortis for CC processing... Does anyone else have problems with returns and batch errors. I have to manually close about 3 out of 7 days worth of batches. Additionally, I often get a dtrange ~00000000 error when attempting
Cash Rounding
Since 2012, Canada has ceased using the penny ($0.01 coin) and all Canadian cash transactions are now rounded to the nearest $0.05. It would be helpful if the system would allow and incorporate automatic balance roundings on cash transactions.
Housekeeping board
What is the best practice and or idea for stay-over housekeeping services? Our problem is staffing, so we want to have stayovers to be seen for cleaning every 3 days, trash, and towels every day. Sounds simple right? What is the best way to organize this
Company and 3rd party
I have a idea what if when a 3rd party are a company leaves and they would like a recepit but they are not allowed to have one what if we could print out one with just there info on it and no price and at the bottom have guest receipt.
Expedia Lodging Tax
Good Morning, What needs to be done in the system when we get Expedia reservations that are now taking city tax?
Assigning housekeeping sheets glitch
Hello, My name is Meleiah. I am Front Office Manager here in IL. I was assigning rooms to my housekeepers as I always do, we had and extra housekeeper so i had to redo the list. Well i unassigned and refreshed and it would not allow me to make any changes
Market Segments and Discount Codes
Is there a way to automate the setting the market segment, referral method, and reason for stay by discount code? At the moment, it appears that all reservations sent via the BW 2 Way interface default to the code BW (Best Western CRS) in all three fields.
Individual Tax/Fee Exemption
In addition to the HST Harmonized Sales Tax (which is the "Revenue Tax" on VM), our property also collects a Municipal Accommodation Tax (MAT), and a Marketing Service Fee (MSF) -- HST applies to both. Although the MAT is a tax, it is set up like a fixed
Express Checkouts....
This might be complicated, but our property currently prints 2 copies of the closed folio at check out. 1 goes to the guest, unless the "Private Rate" is flagged. The other goes with our original REG CARD into our paper file for the day. Here is my dream
Adding EFTs and other payment methods to the Daily Statistical Summary
We're a hotel with a significant public service and wider public service client base that exclusively makes payments by EFT. Additionally, many clients on our functions side also prefer to make payments by EFT. We use an accounting software that reads
Electronic Registration Card
Going paperless is an important direction we wish to be undertaking. One of the obstacles to this is the registration cards -- the only option at the moment is in paper form. Some other major PMS systems are currently implementing this using a tablet
3rd Party Confirmation Number
When searching by 3rd Party confirmation number on the cloud, it seems you have to add in the -01 to the end. Is there anyway to search without adding the -01. It was not like this on the desktop version, you could just input the first part of the confirmation
all online reservations
what report is used to pull all reservation sources?
Monthly Sales Tax Reports
Just wondering what reports everyone pulls to use to fill their Monthly Sales tax reports.
Automatically send folios after checkout
I was wondering if there is a way to setup visual matrix to automatically send folios to guest's email after checkout.
Quick tips to add a rooming list for a group, such as a team?
Do you have any quick tips to add a rooming list for a group, such as a team? I am trying to save time when entering larger groups, such as a team or even a tour. If you have any additional tips to add, please let me know. Also, with the Visual Matrix
Rooming List
Does anyone have a tip or trick to add a rooming list more easily than individually making them all?
Visual Matrix hacks
is there something you know now that would have made it easier t navigate as a novice by cutting down steps to a procedure or is there a feature you find more user friendly to get a task acomplished?
Visual Matrix Support questions
When we click on the website link on the sign in screen, our front desk staff find it difficult to navigate and find the phone number. Is there an easier place to find that for them?
Searching
Hey all, I am at property 46013 and we have noticed when searching reservations, we can no longer search by 3 party confirmation #'s, and cannot search group names anymore. Has anyone else been experiencing this as well?
Updating multiple rooms to Clean & Inspected
Is there a way to update multiple rooms to clean & inspected with the new update? The previous version allowed us to do that in the Housekeeping tab and it saved time!
VIP FILES
Does anyone know how to run a VIP report on VM Cloud?
Multiple Reservation Payment
Property #: 14223 My question is; if a guest is booking multiple rooms and they are paying for all of them, is there a possible way or option for us to put in the card once on the multiple reservations instead of having to put it in individually for each
Rooming List for Cloud Based Users
Hi All, Is there a trick to entering a rooming list on the cloud version? I can't find the option anywhere. Thank You,
VM Error Message
Has anyone else ever had the error message pop up saying, "Unable to post incoming reservations"? We noticed this at our property a few weeks ago. It popped up randomly throughout the day when our staff wasn't trying to do anything with any reservat
Checking In Multiple Reservations With Same Payment
Is there a way to check in multiple reservations, charge a card all at once instead of separately and distribute between room #'s / folios?
Seasonal Rate - Tips and Tricks
Any insight, Tips, and or Tricks when creating seasonal rate? I wish there was a way to create a mock seasonal rates / manual rate prior to going live.
Better Leads from reports
Pulling reports to find leads is very cumbersome. Should be able to find a company detail report or market segment reports to get leads from past guests. It is possible to get the information but takes hours and hours of work to extrapolate the information
Does anyone how to pull detail reports in VM that will be back up for Ledgers
I am being requested to pull advanced deposit detail and Guest ledger report detail for the full month to match my ledger balances on the last day of the month. I have been looking for hours and have found nothing. Any and all help is greatly apprec