Adding EFTs and other payment methods to the Daily Statistical Summary
We're a hotel with a significant public service and wider public service client base that exclusively makes payments by EFT. Additionally, many clients on our functions side also prefer to make payments by EFT. We use an accounting software that reads
Electronic Registration Card
Going paperless is an important direction we wish to be undertaking. One of the obstacles to this is the registration cards -- the only option at the moment is in paper form. Some other major PMS systems are currently implementing this using a tablet
3rd Party Confirmation Number
When searching by 3rd Party confirmation number on the cloud, it seems you have to add in the -01 to the end. Is there anyway to search without adding the -01. It was not like this on the desktop version, you could just input the first part of the confirmation
all online reservations
what report is used to pull all reservation sources?
Monthly Sales Tax Reports
Just wondering what reports everyone pulls to use to fill their Monthly Sales tax reports.
Automatically send folios after checkout
I was wondering if there is a way to setup visual matrix to automatically send folios to guest's email after checkout.
Quick tips to add a rooming list for a group, such as a team?
Do you have any quick tips to add a rooming list for a group, such as a team? I am trying to save time when entering larger groups, such as a team or even a tour. If you have any additional tips to add, please let me know. Also, with the Visual Matrix
Rooming List
Does anyone have a tip or trick to add a rooming list more easily than individually making them all?
Visual Matrix hacks
is there something you know now that would have made it easier t navigate as a novice by cutting down steps to a procedure or is there a feature you find more user friendly to get a task acomplished?
Visual Matrix Support questions
When we click on the website link on the sign in screen, our front desk staff find it difficult to navigate and find the phone number. Is there an easier place to find that for them?
Searching
Hey all, I am at property 46013 and we have noticed when searching reservations, we can no longer search by 3 party confirmation #'s, and cannot search group names anymore. Has anyone else been experiencing this as well?
Updating multiple rooms to Clean & Inspected
Is there a way to update multiple rooms to clean & inspected with the new update? The previous version allowed us to do that in the Housekeeping tab and it saved time!
VIP FILES
Does anyone know how to run a VIP report on VM Cloud?
Multiple Reservation Payment
Property #: 14223 My question is; if a guest is booking multiple rooms and they are paying for all of them, is there a possible way or option for us to put in the card once on the multiple reservations instead of having to put it in individually for each
Rooming List for Cloud Based Users
Hi All, Is there a trick to entering a rooming list on the cloud version? I can't find the option anywhere. Thank You,
VM Error Message
Has anyone else ever had the error message pop up saying, "Unable to post incoming reservations"? We noticed this at our property a few weeks ago. It popped up randomly throughout the day when our staff wasn't trying to do anything with any reservat
Checking In Multiple Reservations With Same Payment
Is there a way to check in multiple reservations, charge a card all at once instead of separately and distribute between room #'s / folios?
Seasonal Rate - Tips and Tricks
Any insight, Tips, and or Tricks when creating seasonal rate? I wish there was a way to create a mock seasonal rates / manual rate prior to going live.
Better Leads from reports
Pulling reports to find leads is very cumbersome. Should be able to find a company detail report or market segment reports to get leads from past guests. It is possible to get the information but takes hours and hours of work to extrapolate the information
Does anyone how to pull detail reports in VM that will be back up for Ledgers
I am being requested to pull advanced deposit detail and Guest ledger report detail for the full month to match my ledger balances on the last day of the month. I have been looking for hours and have found nothing. Any and all help is greatly apprec
Announcements
Manage my VM University Team from "My Space"
VM University allows you to act as the moderator for a group encompassing all your employees' accounts. Through "My Space," you can: View every account in the group. Track the progress of each user individually. Access all certificates. Invite new employees
How Visual Matrix Safeguards Against "Do Not Rent" Guest Reservations
In the hospitality industry, managing guest reservations efficiently and securely is paramount. One critical aspect of this management is preventing bookings from guests flagged as "Do Not Rent." These are individuals who, due to past issues, are not
NEW in Cloud PMS: Extras are becoming "Add-Ons"
We’re excited to share that a major update is underway to enhance our add-ons and introduce upsell capabilities. The first step in this update is the renaming of "Extras" to "Add-Ons." This change has already been implemented in the Cloud PMS systems
Explore Our Knowledge Base Glossaries!
Looking for the definition of a word, an explanation of a code, or where to find a report? The knowledge base has comprehensive alphabetical glossaries that provide answers to these questions and more. By browsing these glossaries, you can quickly find
Visual Matrix interfaces with many partners!!
From managing guest experiences and room access to optimizing accounting and internet services, this article provides a comprehensive recap of everything Visual Matrix offers. Whether you're looking to streamline operations or enhance guest satisfaction,