Guests Arrivals/Check-Ins
Using the EasyBoost Prompt (Cloud)
When EasyBoost is enabled in Visual Matrix Cloud, users see a dedicated Upgrade and Add-Ons Prompt during booking in BookRes or at check-in. This screen presents room upgrades and extra services in one place, making it simple to increase revenue ...
Reservation Flow: Integrating Visual Matrix Cloud with Canary (Cloud)
When Canary is integrated with Visual Matrix Cloud, you can automate much of the reservation-handling workflow: when a guest makes or modifies a reservation, pre-registration steps become smoother, add-ons are tracked, and status updates synchronize ...
Capture Guest Signature with a Tablet (VM Cloud)
This article applies when your property is using Visual Matrix Cloud and does not have signature capture enabled on a pinpad device. Want a paperless check-in experience using a tablet? Instead of a pinpad, front desk agents can use a tablet to ...
Check-In a "Do Not Rent" Guest (Cloud)
When a guest has been flagged as “Do Not Rent,” standard check-in is blocked by default. If a reservation still exists for such a guest, a warning pop-up appears during check-in to ensure staff are aware of the restriction. This protects property ...
Set Up Folio Charge Transfer between Rooms (Cloud)
Sometimes one room’s folio needs to cover charges for another room—for example, shared services, added incidentals, or when a guest is paying for multiple rooms but doesn’t want a formal group reservation. Visual Matrix lets you transfer folio ...
Capture Guest Signature During Check-In (Cloud)
This article assumes your property has signature capture enabled on a pinpad device. Using signature capture during check-in removes the need to print a registration card for the guest — the guest can sign directly on the pinpad. This streamlines the ...
Reactivate & Check In a No-Show Reservation After Night Audit (Cloud)
This option is only available in VM Cloud with the No-Show feature enabled. Sometimes a guest reservation is flagged as a no-show during night audit, but later the guest arrives (or plans change). In those cases, you’ll want to reactivate the ...
Undo an Individual Checked-In Reservation (Cloud)
Sometimes a reservation is checked in prematurely or by mistake. Visual Matrix allows you to undo a check-in, but only under certain conditions. You can undo the check-in only if no transactions have been posted on the folio. If any transaction ...
Zero Balance at Check-In: Causes & Solutions (Cloud)
Visual Matrix is designed to secure the full cost of a stay—including room, tax, and incidentals—during check-in. Under standard conditions, Visual Matrix displays the remaining balance that needs to be authorized. However, there are cases when the ...
Send Guest Reminder/Pre-Check-In Text (Cloud)
This feature is available only in Visual Matrix Cloud with the Guest Texting feature enabled. Sending a reminder or pre-check-in text helps improve guest satisfaction by letting them confirm arrival details, reduce no-shows, and prepare ahead of ...
Preprint Registration (Reg) Cards (Cloud) 🎥
? Watch Video Preprinting registration (Reg) cards means preparing printed guest check-in forms in advance of arrival. This streamlines check-in by giving you printed cards ready for guest arrival, improving speed and ensuring accuracy of ...
Check In an Individual Reservation by Payment Type (Cloud) 🎥
? Watch Video Checking in guests is one of the most common front-desk workflows in Visual Matrix Cloud. While locating the reservation, reviewing guest details, and confirming check-in follow the same steps, the payment method you choose changes ...