Guests Arrivals/Check-Ins
Utilizing Signature Capture from a Tablet (Cloud)
The feature will only function if the signature capture is not enabled on your pinpad device. A method to maintain a paperless approach while capturing guest signatures on registration cards, without using a pinpad device, is to employ a tablet. ...
Check-In a "Do Not Rent" Guest (Cloud)
In the event that a reservation is created despite the "Do Not Rent" status in the guest profile, a second warning will be displayed during the check-in process. This secondary pop-up serves as an additional alert, requiring acknowledgment before ...
Set up Charge Transfer at Check-In (Cloud)
When a single room is covering expenses for other rooms, a method exists to facilitate the transfer of charges between folios. This process avoids the necessity of creating a formal group or waiting until the departure date to perform manual ...
Check In with Signature Capture (Cloud)
This Article requires a pinpad with signature capture activated. Having a device with signature capture capabilities saves you the need to print a registration card. The capture might be on the pinpad, it works with any method of payment. 1. Start ...
Check-In No-Show after Night Audit (Cloud)
This option is only available in VM Cloud with the No-Show feature enabled. This reactivation/check-in is only possible when the no-show was processed with the no-show feature. 1. Search the "No Show" (NS) reservation by: - selecting "Reservation ...
Check In Guest with Credit Card (Cloud) 🎥
? Watch Video Before starting the check-in, make sure a room number is assigned and the room is clean. Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will ...
Check In Guest with City Ledger (Cloud)
Before starting the check-in, make sure a room number is assigned and the room is clean. Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will show as well as ...
Check In Guest with Check (Cloud)
Before starting the check-in, make sure a room number is assigned and the room is clean. Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will show as well as ...
Missing Online Reservation
The sole reason for a reservation not appearing in Visual Matrix is that it did not successfully synchronize from the Channel Manager. Manual booking retrievals are only available for our Best Western users through their Channel Manager. If a booking ...
Undo a Check-In (Cloud)
Once there are posted transactions on a folio, it's not possible to undo a check-in. Even if all the posted transactions have been voided, they will still appear on the folio. In such a scenario, the only available options are either to check out the ...
Zero Balance Shows at Check-In (Cloud)
Visual Matrix is configured to secure the entire cost of a stay, including any additional or incidental charges set up in the credit card interface, if applicable. During the check-in process, Visual Matrix will typically display the full amount ...
Send Guest Reminder/Pre-Check-In Text (Cloud)
This feature is only available in VM Cloud with the Guest Texting Feature. With just a single click in Visual Matrix, you can easily send various pre-arrival communications to your guests. Path: Front Office > Supervisor > Send Reminder 1. The date ...
Preprint Registration (Reg) Cards (Cloud) 🎥
? Watch Video Preprinting registration cards involves preparing and printing guest check-in forms in advance of their arrival. This process streamlines check-in, saving time and enhancing efficiency. The hotel staff collects guest information, ...
Check In Guest with Cash (Cloud) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Choose Check-In from the Toolbox on the right. 2. Any prepaid deposit will show as well as the remaining amount to be paid. 3. Choose Cash as the Method of Payment ...