Reservation Form
Update a Guest Name on a Checked Out Reservation (Desktop)
Once a reservation has been checked out, only a limited number of editable items remain, and unfortunately, the guest name is not included in this list. Regrettably, there is only one method available to modify the guest name under these ...
Admin is Showing as Clerk in the MOD Details of a Reservation (Desktop)
There are only two possible scenarios for Admin appearing as the Clerk: - The action was automatically carried out by Visual Matrix or conducted online and subsequently retrieved by Visual Matrix. This includes operations such as reservation ...
Tax Code Field in the Reservation Screen (Mexico) (Desktop)
This field is an extra field that shows only if localization has been enabled in the Property Settings Parameters for Mexico properties. This field is used by Mexico to enter Companies Tax Codes and is part of the Rate Information section.
Override a Room Rate (Desktop)
A rate can be overridden in two different sections, but first, the user needs to have the credential to do so. There are two ways to override a rate. They are as follows: in the reservation and the folio. Give the user credentials to override rates ...
Opt-In a Guest Into Guest Texting (Desktop)
Hotel guest texting increases guest satisfaction because guests are happier when their needs are being met more quickly. This helps guests feel more valued and appreciated, leading to higher satisfaction levels and increased brand loyalty. Path: ...
Add an Extra to a Reservation (Desktop)
An Extra refers to an additional charge applied to the guest for supplementary services, such as a Pet fee, a Crib in the room, or the use of a Safe. This additional charge is included in a reservation based on specific requirements. Path: Front ...
Add an Individual Reservation to a Group Block (Desktop)
Path: Front Office > Reservations > Search > Open the reservation. 1. Click on Add at the bottom, next to Group Name. 2. Choose the group you want to add the reservation to. If the room type is not part of the current room types already allocated to ...
Marketing Fields in a Third Party Reservation (Desktop)
Third Party Reservations are reservations that come through a 2way (aka Channel Management, BW, Siteminder, SynXis, Innlink). Every reservation that comes through a 2Way should always have a Rate Code/Discount Code assigned and each Rate Code has a ...
Make a Reservation Tax Exempt (Desktop)
Path: Front Office > Reservations > Search and Open the Reservation 1. Click Exempt in the Tax Status field under the Rate Information section. 2. Check any tax/fee you need to exempt and enter the reason for the exemption. 3. Click Save at the ...
Duplicate an Individual Reservation (Desktop) 🎥
? Watch Video Duplicating a reservation can only be done with pending arrivals for current or future dates. A reservation that is inhouse, checked out, or cancelled can not be duplicated. Path: Front Office > Search and Open the Reservation > ...
Create/Add a Special Request (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Click New next to Special Requests on the reservation. 2. Click New to add a special request. 3. Select the Date, the Department that will fulfill the request and ...
Adding a non-group block room to a group block (Desktop)
Path: Front Office > Reservations > Search and Open the Reservation 1. Click on Add next to the Group Name Field. 2. A list of matching groups will pop up. Double click on the group you want to add the room to. 3. Confirm YES on the pop up alert ...
Use a Custom Letter in a Reservation (Desktop)
Custom letters can be used as Confirmation Letters or as Promotional Letters. Path: Front Office > Reservation > Open a Reservation 1. In the bottom right section, go to "Custom Letter". 2. Choose the letter to apply. Used as a confirmation, the ...
Comments fields in an Individual Reservation (Desktop)
Visual Matrix has 3 types of comments in a Reservation that can each accept up to 120 characters: Comments, Hsk (Housekeeping) Comments, Internal Comments. Comments The comments field is only for comments about this individual reservation/stay. Those ...
Marketing Fields in a Locally Made Reservation (Desktop)
Path: Sales & Marketing > Setup 1. In a reservation, the three marketing segments are at the bottom of the reservation. 2a. If the Marketing Segment was checked as Required in the setup, a segment has to be chosen from the drop-down. If a choice is ...
Expedia Collect Mexico - The Specific Process (Mexico) (Desktop)
The Expedia Collect Model for hotels in Mexico is called Net Remittance. This program requires the creation of a separate City Ledger account and a specific process to handle check-in for Expedia Collect reservations. Definitions Net Remittance: ...
Open the Modification Log for an Individual Reservation (Desktop) 🎥
? Watch Video The Res Modification Log allows you to see any modifications, updates, or changes made to a reservation. Path: Front Office > Search and Open the Reservation > Mod Detail Tab The Mod Detail shows any modifications made to a reservation ...
Individual Reservation - Every Field Explained (Desktop) 🎥
? Watch Video There are multiple ways to create a reservation: BookRes, Availability Screen, Room Chart, Wait List or the Add Res Screen). Regardless of the method used to begin a booking, a reservation will always ending displaying in the Add Res ...
Send a Confirmation Letter for an Individual Reservation (Desktop) 🎥
? Watch Video Path: Front Office > Reservations > Search and Open the Reservation 1. Make sure the Confirmation Delivery is on Email and an email is filled in. 2. Open the Toolbox. 3. Click on Confirm Letter. 4. Message will popup confirming the ...
Add an Activity to a Reservation (Desktop)
Path: Front Office > Reservations > Search and Open the Reservation 1. Click on the Activities tab. 2. Any existing Activities schedule for that reservation will show. 3. Click on New Activity to Schedule a new one. 4. From the list of available ...